Privacy Policy

1. Introduction
Welcome to Bilingual VA Connect.
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share when visiting our website or using our services.


2. Information We Collect
We may collect the following types of information:

•Contact details — name, email address, phone number, and company name.
•Service information — details you provide about your business needs or interest in our services.
•System access details — if required for service delivery, you may provide access credentials (such as CRM, scheduling, or communication platforms). These are used solely for the purpose of completing assigned tasks and are handled with strict confidentiality and security protocols.

3. How We Use Your Information
Your information helps us to:

•Respond to inquiries and schedule consultations.
•Match you with the most suitable bilingual or non-bilingual virtual assistants.
•Provide quotes, proposals, and updates about our services.
•Improve our offerings and customer experience.
•Send occasional promotions or announcements (you can opt out anytime).

4. Information Sharing
We do not sell or rent your personal information.
We may share data only with trusted staff or service providers who help operate our business — solely for service delivery purposes and under strict confidentiality.

5. Data Security
We implement technical and organizational safeguards to protect your information from unauthorized access, disclosure, or loss.

6. Your Rights
You have the right to:

•Request access, correction, or deletion of your personal data.
•Withdraw consent to receive marketing communications at any time.
To exercise these rights, contact us at info@bilingualvaconnect.com.

7. Policy Updates
We may update this Privacy Policy periodically. The most current version will always appear on this page, with the date of the latest revision.

9. Data Confidentiality & Access Security
At Bilingual VA Connect, we take client confidentiality seriously. When you share access to your systems, databases, or CRMs, we ensure that:

•Access credentials are shared only with the assigned assistant and internal management when necessary.
•All assistants sign confidentiality agreements before starting work with any client.
•Credentials are used strictly for completing work-related tasks and never shared, stored externally, or used for personal purposes.
•Upon completion or termination of service, clients may revoke access or request that all stored credentials be permanently deleted from our systems.
•We maintain internal monitoring and training to ensure compliance with data protection standards and client confidentiality.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:

Bilingual VA Connect
📧 info@bilingualvaconnect.com
🌐 www.bilingualvaconnect.com